Dear Customers,

Please pay your attention to the following procedures in obtaining our RMA service policies. Please kindly follow the procedure below in order for us to provide you a better and faster RMA services.

Service Items Description :

All items produced and sold by HKC Europe B.V. The category includes PC Cases, power supplies, digital photo frames. ( HKC LCD monitors service is covered by Digitest Gmbh, so customers just contact Digitest for support --- www.digitest.de/support, for details, please refer to warranty card in the monitor packing)

Service Terms Description:

RMA : Means of ¡°Return Merchandise Authorization¡±
DOA : Means of ¡°Dead On Arrival¡±
OOW : Means of ¡°Out Of Warranty¡±

Policy:

HKC will allow not issuing the RMA number and providing RMA service to any customer who refuses to cooperate and provide all the necessary information required under HKC Europe B.V. service policy and procedures.

* All HKC items provide a 1 years warranty period as from the original invoice issue date.
By the first year from original invoice date, HKC will provide a SWAP service for the defect item.
By the second year from original invoice date, HKC will charge a cost price for defect item which
need to be done by REPARING or SWAP service.

* HKC doesn¡¯t accept and provide any extended warranties what are given to any end-users
by their vendors.

* All HKC customers / distributors has to provide their own RMA service for their customers as long as
HKC item is still under warranty period what is given by HKC.

* All end-users / buyers has to request RMA service from their Vendor, as long as HKC item is
still under warranty and the company / Vendor is not out of Business, HKC will not to provide any
direct RMA service to any end-users.

Warranty can be voided-Under the following conditions; there will be no warranty service:

  * Damage caused from personal careless issue and not with a natural defect by the item.
  * Not follow up our product user manual guide in operation to cause of defect and damage.
  * Shipping or transit accidents, abuse, misuse or improper installation.
  * Operation with improper power voltage or electricity or faulty associated equipment.
  * Unauthorized modification hardware or up-dating software firmware.
  * Alteration or improper servicing.
  * Damage caused by force majeure.
  * Tampering.
  * Excessive external force being applied to the product at customer site.
  * Abnormal wears and tears against the product specifications.
  * Products, on which the serial number has been altered, defaced or removed