Warranty & RMA Policy
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Procedures:
1.Please always fill in the RMA Request form with original invoice number, serial number
and problem descriptions….etc all necessary information, Fax the RMA Request form back to our
RMA service center in The Netherlands, Fax No. : +31(0)24 3287208 or email to our RMA
department: rma@hkc-europe.com
2.For every RMA request, please do it at least with 10 pieces or more quantity.
3.When submitting the RMA request, please provide a Summary Table stating the number of pieces of HKC product per model you are requesting. Please note the RMA request will NOT be granted if the RMA requests are made without such Summary Table.
4.When your request is granted, we will provide you a RMA number and advise you on if there are
any OOW items. Please DO NOT send the OOW item back to us, as ANY OOW items will
be returned directly at the customer’s cost. Please kindly observe this rule in order to save the
freight cost of all parties. any OOW items requesting special RMA service by customer, a
charge of €40 + extra material cost + extra VAT ( If, applicable ) will be applied.
5.Please send the main unit of HKC product only and retain any accessories such as cables,
manuals, CD etc as those will not be replaced. And please make sure the package is damage proof
before shipping it to HKC, otherwise HKC will allow not to hold responsibility for the shipping
damage.
6.Customer should dispatch the RMA shipment to HKC no later than 7 working days after the issuing of the RMA number. Otherwise the RMA number should be-reapplied.
7.For models with valid warranty in the first year but cannot be repaired or swapped by the same model, HKC is allowed to swap it with the model of similar grade. Credit note request is not valid by HKC.
8.Please send the defective goods to our RMA service center at :
Bijsterhuizen 25-14, 6604 LN Wijchen, The Netherlands
9.All RMA shipment should bear clear marking of its RMA number on the packaging.
10.Please allow approx. 10 working days turn around time once our service center receives your
goods. If you still do not receive them after 10 working days, please contact your sales
representative in HKC.
11.All the products shipped from HKC are in good condition while shipping to our customers. Each item is carefully examined thoroughly and properly packed. If they’re re any damages or further
problems with the product upon receiving the goods, please notify us immediately, a special
attention will be inducted. If you will not reported within 7 working days from received date, HKC
will not be held any responsible for failing to contact us.
12.For the transportation cost of RMA sending in and out, it will be responsible by both parties in each
single sending way.If the above procedure is not followed, it will result in rejection of the RMA shipments at the HKC logistic and RMA department.
