- Check the following before contacting the DigiTest Hot-line Service
Item |
Checklist |
No display |
Check if the monitor light indicator is on, monitor has power, power cable connected to a power outlet, PC is powered on and operating normally, and all connections from the PC are secured. |
Color distortion |
Check magnetic field interference from the following Items: florescent tubes, large power cables, speakers, transforms, and power adaptors. |
Colors absent |
Check for VGA card problem, bent VGA pins, and damaged cable. |
Flickering/fuzzy display |
Check if the refresh rate and resolutions are configured correctly. |
Dead pixels |
Dead pixels will appear with normal use & wear and is not considered a defect. A new LCD monitor with 5 dead pixels is considered acceptable and is not considered to be defective. ISO 13406-2
|
Display geometry problem |
Make sure that you are familiar with many adjustments on the monitors for display geometry. Also note that it is impossible to adjust to a perfect rectangular geometry on your monitor. |
Resolution |
Resolution problems may be related to performance issues. Different monitors will perform differently based on model and specifications. |
2. When applying for a claim, an RMA/number will be issued to you. This number will be
used for tracking and reference.
3. Products will be collected by the authorized DigiTest Repair Center.
4. If the LCD monitor is easily damaged during transportation and arrives with inadequate,
insufficient packaging, this warranty may be voided.
5. Keep the following information on hand when you call our Hotline Service
Purchasing Date:
Model No.: Serial No.:
Exclusions
We reserve the right not to provide warranty service if proof of purchase is not provided.
The warranty is rendered void by any unauthorized alteration to or repair of the monitor.
Hotline-Service /Assistance t¨¦l¨¦phonique
Erreichbar Mo.-Fr. 9:00-17:00 / available Mo.-Fri. 09:00 a.m.-05:00 p.m. / Joignable du lun.-vend., de 9:00 h ¨¤ 17:00 h
Germany |
0700-46745832 |
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Luxembourg |
00800-34448378 |
Austria |
0820-500785 |
|
Belgium |
00800-34448378 |
France |
0825-700190 |
|
Denmark |
00800-34448378 |
Netherlands |
0900-5050800 |
|
Sweden |
00800-34448378 |
Italy |
848-694692 |
|
Spain |
902-888413 |
If you cannot reach our hotline support by phone, alternatively use Online Support Center by visiting www.digitest.de/support. There is an RMA-Request form, which has to be filled-in by the customer. You can also reach our service center by email to: rma@digitest.de.
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